Privacy Notice

Achiive Limited based at 4 Charlecote Mews, Staple Gardens, Winchester, Hampshire SO23 8SR United Kingdom (may also be referred to as “Achiive”, “the Company” or “we”)

Contact : admin@achiive.co.uk

1. Introduction

This Privacy Notice aims to provide the information required relating to how we collect and process your personal data.

Achiive collects and processes personal data in connection with the people we interact with as part of our business activities; our clients, prospective clients, suppliers, associates and other business individuals that we may become in contact with in the course of our business.

Achiive is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

If you would like to know what data is held on you please let us know. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing admin@achiive.co.uk.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful however to be allowed the opportunity first if you do have a complaint to try to resolve it for you.

2. What information do we collect?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as any information relating to a living identifiable person.

We may collect, use, store and transfer various personal data that is likely to include but is not limited to:

Identity data: name and surname, title.
Contact data: company name, business role, email address, phone number, business address, and any other relevant contact details.
Contact data: company name, business role, email address, phone number, business address, and any other relevant contact details.
Identity and contact data relating to employees, workers and contractors of clients taking part in our business activities where we are required to operate as a Data Processor and a Data Processor Agreement is in place, and where any such data is processed in accordance with the data Protection Policies and/or Privacy Notices that clients have in place with their employees, workers and contractors.
Training performance data relating to employees, workers and contractors of clients where they have taken part in a training programme where performance is evaluated and data retained and which we are contracted to undertake for a client and where any such data is processed in accordance with the data Protection Policies and/or Privacy Notices that clients have in place with their employees, workers and contractors.
Any other category of personal data that we may notify you of from time to time.

How does the company process personal data?

We will only use your personal data when legally permitted. The most common uses of your personal data are:

Where we need to perform the contract between us;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via post, email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data?

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing
To register you as a new client	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver the service to you including: (b) Contact (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing & Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests to receive payment and to recover debts owed to us
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing & Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how clients use our products/services)
To enable you to complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing & Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how clients use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing & Communications (f) Technical	Necessary for our legitimate interests (to study how clients use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, client relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of clients for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you – including: (a) Informing you of new services and products or of services and products that have been updated or upgraded, that may be useful or that are no longer suitable for use (b) keeping you informed about HR matters that may affect your business operations	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests to develop our products/services and grow our business

You will receive marketing communications from us if you have:

requested information from us or purchased goods or services from us; or
if you provided us with your details and positively confirmed at the point of entry of your details that you agree to us sending you marketing communications; and
in each case, you have not opted out of receiving that marketing.

We may send you marketing information by email, telephone, text, or post and such marketing may include useful information, employment law updates, details of new case law, information relating to the rights and responsibilities of both employees and employers, best practice hints and tips, general news about the company and our activities, special offers and details of new products or services. You will not be sent any unlawful marketing or spam. It is not our intention to share your personal data with third parties for marketing purposes but if at any point in future this were to change we will obtain your express consent before we share your personal data with any third party for marketing purposes. You can ask us or third parties to stop sending you marketing messages at any time by contacting us. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

4. Who has access to the data?

Data will be shared internally within Achiive as appropriate so that employees of the business can provide client support as appropriate when required and to enable us to administer and manage our business activities.

We will share your personal data as appropriate with the parties set out below for the purposes set out in the table in paragraph 3 above:

Service providers who provide us with IT, system administration and website services.
Professional advisers including consultants, lawyers, bankers, accountants, bookkeepers, auditors and insurers who provide us with business development and marketing consultancy, banking, legal, insurance and accounting services
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
Third parties to whom we sell, transfer, or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of the third parties we contract with and may be engaged in, among other things, processing of HR-related data. If your personal data is transferred outside of the EEA, we do our best to ensure a similar degree of protection in respect of your personal information as we will take all steps reasonably necessary to ensure that your data is treated securely by ensuring that at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

5. How does the company protect the data?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. How long does the company keep data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our clients, including Contact, Identity, Financial and Transaction Data for six years after the end of the financial year in which they cease being customers for tax purposes.

We may retain personal data about job applicants, employees, ex-employees, workers, and contractors of clients for as long as we continue to work with the client, and as long as it is necessary for us to retain that data and will only do so in accordance with the data retention periods set out in our clients’ privacy notices issued to job applicants, employees, ex-employees, workers, and contractors.

In some circumstances you can ask us to delete your data. Please see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

7. What are your rights?

As a data subject, you have a number of rights – you can:

know what data we hold about you
access and obtain a copy of your data on request, and to request a transfer of data to another data controller
require the Company to change incorrect or incomplete data
require the Company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
object to the processing of your data where the Company is relying on its legitimate interests as the legal ground for processing
be notified of a data security breach
withdraw consent to processing where this was the legal basis relied upon for any such processing
complain to the Information Commissioner Office https://ico.org.uk/concerns/ If you wish to exercise any of these rights you should contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8. Changes to this privacy notice

We may update this Privacy Notice from time to time and we will notify you of any such changes by email. A copy of the most current version of this Privacy Notice is always available, please contact us.

Achiive Limited May 2018

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More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: enquires@achiive.com

Phone: +44 1962 877363