Case Studies
A program to build digital engagement capability
ACHiiVE delivered a global capability development program for a leading pharmaceutical company encompassing learners from 42 countries in North America, South America, EMEA and Asia. 27 DC360 events across a period of 9 months in which several hundred learners supported by 75 fully calibrated Coaches (First Line Managers).
The learning objective was to develop demonstrable capability and behavioural shift towards new digital ways of working, localised to suit each individual market and taking into account different languages, time-zones and cultures.
Capability improvement in new digital ways of working
Learners reported having high Confidence post event
Learners reported having high Motivation post event
A process to build resilience, not just learn about it.
ACHiiVE was approached by a leading UK Apprenticeship Provider to see if we could help build resilience in young, neuro-diverse apprentices.
These post pandemic students were presenting as significantly more anxious, risk averse and unable to cope with adversity and bounce back from setbacks. Resulting in performance issues, greater absenteeism and increased dropout rates.
During May and June 2023 ACHiiVE conducted a Development program with two cohorts of apprentices to develop resilience.
Average Increase in Resilience
Average Increase in Confidence
Average Increase in Self awareness
Learners reporting High Motivation to use the learned resilience Skills
A program to build coaching excellence
A global pharmaceutical company wanted to develop reflective, non-judgemental, GROW-based coaching capability among their First Line Manager community.
The learning objective was to change coaching skills and culture from critical and directive practices to non-judgemental, reflective coaching that empowers coachees to own their own development.
Increase in learner confidence to Coach reflectively
Increase in learner motivation to Coach reflectively
A program to shift engrained customer behaviour
A global brand program to develop the skills needed to shift engrained behaviour amongst low and non-prescribing HCPs.
The learning objective was to create the confidence and expertise to engage HCPs to uncover motives, drivers and beliefs and then professionally challenge these to drive brand adoption. To develop these new capabilities to identifiable, recognisable and repeatable levels of mastery.
Average increase in capability
Increase in learner confidence
Increase in learner motivation
“A great environment for learning. I really feel like I have developed and would very much like to do this again”
– MSL
A program to develop a curious mindset
Through analysis of previous event data with an existing client partner, evaluations and feedback showed that customer needs were not being fully explored before learners progressed to presenting information and solutions, leaving customers less motivated to agree next steps. They felt learners were focusing more on their own agenda without being sufficiently curious about the customer’s.
The learning objective was to develop confidence and capability to remain fully present in the sales call and use effective sequential questions to uncover the motive and belief behind customer needs.
Average increase in Gathering Insights skills
Learners reported having higher confidence post event
“It was a great experience that taught all of us a lot and definitely going to use our learnings in the field”
– Key Account Manager
“Once again I found the ACHiiVE session a really positive experience. It’s a great platform to share best practice with your colleague. I learn a lot from the day. It’s about improving our skills and the 360 input from our co-workers and team lead/coach is invaluable.”
– Salesperson
“Is an excellent program from content and also technical point of view”
– General Manager